At Miatrails, your satisfaction matters. If you are not fully happy with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

• Items must be returned within 7 days of delivery.

• Products must be in unused, original condition, with all tags and packaging intact.

• Used, damaged, or altered items are not eligible for return.

2. Return Process

1. Contact us at [email protected] with your order number, reason for return, and product details.

2. Our support team will confirm if your item qualifies for return.

3. Items must be shipped back to us using a reliable courier service (shipping cost is the customer’s responsibility).

3. Refunds

• Since we operate on Cash on Delivery (COD) only, refunds will be issued via bank transfer or store credit, after we receive and inspect the returned product.

• Refund processing may take 5–10 business days after approval.

• Shipping charges are non-refundable.

4. Exchanges

• We currently do not offer direct product exchanges.

• If you need a different item, please return the original item and place a new order.

5. Damaged or Wrong Items

• If you receive a defective, damaged, or incorrect product, please contact us at [email protected] within 48 hours of delivery with photos for verification.

• We will cover the return shipping cost in these cases.

6. Non-Returnable Items

• Clearance, sale, and discounted items are final sale and cannot be returned or refunded.

• Certain personal items (e.g., hygiene-related products) are not eligible for return.

7. Contact Us

For all return and refund inquiries:
📧 Email: [email protected]